Getting it to you.
Where we ship, how long it takes, and what to do if something goes wrong.
Free on US orders over $35. Below that, a flat rate is calculated at checkout.
Orders leave us within 1–2 business days. US delivery then typically takes 3–5 business days, so most orders land within a week of ordering.
Enter your address at checkout to see whether we currently deliver to your country and what it will cost. Any customs duties or import taxes are the recipient's responsibility.
Yes — a tracking link is emailed as soon as your parcel is picked up by the carrier. If it hasn't arrived within a couple of days of ordering, check your spam folder and then get in touch.
Get in touch as quickly as you can. If the order hasn't been picked and packed yet we can usually amend or cancel it; once it's with the carrier it'll need to be handled as a return.
Check the tracking link first, and have a look around the property and with neighbours — carriers sometimes leave parcels in a safe place. If it's still missing, email us with your order number and we'll chase the carrier and sort out a replacement.
Please check your order as soon as it arrives. If anything is defective, damaged or not what you ordered, email support@trylurae.com straight away with your order number and a photo, and we’ll evaluate it and make it right.